RETURNS / EXCHANGES: Rest assured… returns at Elemental are always free, because we want you to LOVE your bra. Wear it, wash it, or leave the tags on while you try it on and if you’re not happy, then return it within 60 days for a full refund! If you’d like to exchange an item, we ask that you return the original product for a full refund and then place a new order. Refunds are credited via the original method of payment within 15-30 days of receipt of your return. In order to initiate a return or exchange, please Contact us to request a return. After you’ve completed the request, we’ll email you the free return label. We ask that you use the original box and packaging when sending back merchandise to ensure that the item(s) are protected during shipping. Elemental is not responsible for returned packages shipped without the provided return label. Elemental donates all gently-used bras to women in need. GUARANTEE: At Elemental, we stand behind our product with a 1 year guarantee against defective merchandise. Please contact our Customer Service Team or call us at (586) 232-5076 if your product has been damaged by faulty fabric, stitching or manufacturing.